Effective June 07, 2026. Last Revised June 07, 2026.
Welcome to Heirloom. This User Agreement ("Terms") applies to your access to and use of Heirloom's websites, applications, tools, integrations, communications, and related services (collectively, the "Services") provided by Heirloom Connect, Inc. ("Heirloom," "we," "us," or "our"). By accessing or using the Services, you agree to these Terms. If you do not agree to these Terms, you may not access or use the Services. If you use the Services on behalf of a company, cooperative, collective, nonprofit, fund, community, organization, Loom, or other legal entity, you represent that you have authority to accept these Terms on its behalf. In that case, "you" includes both you and the organization you represent.
You may not use the Services if you are under 13 years old. Certain features may require you to be older, including features that involve payments, legal agreements, organizational governance, or other restricted activity. By using the Services, you represent that: - You are at least 13 years old; - You are old enough to use the Services under the laws of your country or state of residence; - If you are under the age of majority, your parent or legal guardian has reviewed and agreed to these Terms; - You are not barred from using the Services under applicable law; - You have not previously been suspended or removed from the Services; and - The information you provide to Heirloom is accurate and complete.
You may need to create an account to use certain features of the Services. You are responsible for your account, the accuracy of your account information, and all activity that occurs through your account. You agree to keep your login credentials secure and to notify us promptly if you believe your account has been accessed without permission. We may suspend, restrict, or terminate accounts that violate these Terms, our policies, applicable law, or the safety and integrity of the Services.
Our Privacy Policy explains how we collect, use, store, share, and protect information when you use the Services. By using the Services, you acknowledge that Heirloom may process information as described in the Privacy Policy. If you connect third-party services, including Google services, you authorize Heirloom to access and process data from those services only as needed to provide the features you choose to enable.
Heirloom provides tools that help teams, co-ops, shared-ownership organizations, collectives, founder-support programs, and human-centered organizations coordinate work, preserve shared context, manage responsibilities, discuss proposals, document decisions, and follow through together. Subject to your compliance with these Terms, Heirloom grants you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Services. We may change, add, remove, suspend, or discontinue features at any time. We may also limit access to certain features based on account status, workspace settings, compliance needs, product availability, or other operational reasons.
A Loom or workspace is a collaborative space within Heirloom. Looms may be used by teams, organizations, communities, projects, or other groups. Creating or joining a Loom does not, by itself, create a legal entity, cooperative, partnership, employment relationship, fiduciary relationship, agency relationship, ownership interest, securities interest, or other legal relationship between users, unless separately agreed in a valid legal agreement outside of Heirloom. Users are responsible for making sure that Loom descriptions, roles, proposals, ownership claims, governance claims, fundraising claims, employment claims, and organizational representations are accurate and not misleading. Loom admins are responsible for managing access, permissions, members, workspace content, and internal expectations for their Looms.
The Services may allow you to create, upload, import, submit, store, send, or share content, including profiles, Loom descriptions, posts, comments, tasks, proposals, votes, decisions, documents, files, messages, links, and other materials ("Your Content"). You retain ownership of Your Content. By making Your Content available through the Services, you grant Heirloom a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, process, transmit, and use Your Content only as needed to operate, provide, secure, improve, and support the Services. You represent that you have all rights, permissions, and authority needed to submit Your Content and grant this license. You are responsible for Your Content and for any consequences of sharing it through the Services. You should not upload confidential, sensitive, regulated, or third-party information unless you have permission and are comfortable with it being used in the Loom or workspace where you make it available.
The Services may allow you to connect third-party services, including Google services, calendar tools, file storage tools, communication tools, and other integrations. When you connect a third-party service, you authorize Heirloom to access and process information from that service as needed to provide the integration features you choose to enable. Your use of third-party services is also governed by the terms and policies of those third parties. Heirloom is not responsible for third-party services, third-party content, third-party availability, third-party security practices, or third-party changes that affect an integration. You are responsible for making sure you have permission to connect third-party accounts, import third-party data, or share third-party content into a Loom.
You agree to use the Services lawfully, honestly, and respectfully. You may not use the Services to: - Violate applicable law or regulation; - Infringe or misappropriate intellectual property, privacy, publicity, or other rights; - Harass, threaten, intimidate, abuse, or target others; - Promote hate, violence, exploitation, or serious harm; - Share unlawful, deceptive, fraudulent, or misleading content; - Upload malware, malicious code, spyware, phishing links, or harmful files; - Attempt to gain unauthorized access to accounts, systems, Looms, or data; - Interfere with, overload, scrape, reverse engineer, or disrupt the Services; - Misrepresent your identity, authority, affiliation, credentials, or purpose; - Use the Services for spam, scams, manipulation, or deceptive outreach; - Share personal, private, confidential, or sensitive information without permission; - Coordinate illegal activity, fraud, deceptive fundraising, or prohibited transactions; or - Use the Services in a way that harms Heirloom, users, organizations, or the public. Your use of the Services must also comply with our Content Policy and any additional policies or feature-specific terms we provide.
Heirloom may help users organize information, coordinate work, discuss proposals, preserve context, or document decisions. Heirloom does not provide legal, tax, financial, investment, employment, governance, accounting, medical, or other professional advice. Content on Heirloom is for coordination and informational purposes only. You are responsible for consulting qualified professionals before making decisions that require legal, financial, tax, employment, investment, cooperative, governance, or regulatory advice. Heirloom does not endorse or verify user-created proposals, legal claims, ownership claims, fundraising claims, financial projections, business plans, employment terms, or organizational representations.
Some features may be offered for a fee. If you purchase paid features, subscriptions, or other paid services, you agree to pay all applicable fees and taxes. Additional payment terms may apply at the time of purchase. Fees may be non-refundable except where required by law or expressly stated otherwise. Heirloom may use third-party payment processors. Your payment information may be processed by those providers under their own terms and privacy policies. Unless Heirloom expressly states otherwise in writing, payments made through the Services are not investments, securities offerings, ownership purchases, legal contributions to a cooperative, or guarantees of future value, governance rights, employment, revenue, profit, or return.
The Services, including Heirloom's software, design, branding, logos, user interface, workflows, text, graphics, and other materials, are owned by Heirloom or its licensors and are protected by intellectual property laws. These Terms do not grant you ownership of Heirloom's intellectual property. You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from the Services except as allowed by these Terms or with our written permission. You may provide feedback, suggestions, or ideas about the Services. If you do, you grant Heirloom the right to use that feedback without restriction or compensation to you.
We respect intellectual property rights. If you believe content on Heirloom infringes your copyright, trademark, or other rights, contact us at heirloom.connect@gmail.com with enough information for us to review the issue. Your notice should include: - Your name and contact information; - A description of the work or rights you believe were infringed; - A description or link to the content you believe is infringing; - A statement that you have a good-faith belief the use is not authorized; - A statement that the information in your notice is accurate; and - Any other information required by applicable law. We may remove or restrict content that we believe infringes rights or violates our policies.
You may stop using the Services at any time. You may also request account deletion by contacting us at heirloom.connect@gmail.com. We may suspend, restrict, or terminate your access to the Services if we believe you violated these Terms, our policies, applicable law, third-party rights, or the safety and integrity of Heirloom. After termination, certain provisions of these Terms will continue to apply, including provisions related to ownership, content licenses, disclaimers, limitation of liability, indemnity, dispute resolution, and any payment obligations that accrued before termination.
The Services are provided "as is" and "as available." To the fullest extent permitted by law, Heirloom disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, security, reliability, accuracy, and error-free operation. We do not guarantee that the Services will be uninterrupted, secure, available, accurate, complete, or free from errors. We do not guarantee that user content, Loom activity, integrations, third-party data, proposals, decisions, or workspace information will be accurate, reliable, or appropriate for your needs. You use the Services at your own risk.
To the fullest extent permitted by law, Heirloom and its officers, directors, employees, contractors, agents, affiliates, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, loss of goodwill, business interruption, or other intangible losses arising from or related to your use of the Services. To the fullest extent permitted by law, Heirloom's total liability for any claim arising from or related to the Services or these Terms will not exceed the greater of: (a) the amount you paid to Heirloom for the Services in the three months before the event giving rise to the claim; or (b) one hundred U.S. dollars. Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Heirloom and its officers, directors, employees, contractors, agents, affiliates, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from or related to: - Your use of the Services; - Your Content; - Your Loom or workspace activity; - Your violation of these Terms or our policies; - Your violation of applicable law; - Your violation of another person's rights; or - Your use of third-party services or integrations through Heirloom.
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. To the extent any dispute is not subject to arbitration or another required dispute process, you and Heirloom agree to the exclusive jurisdiction and venue of the state and federal courts located in Delaware. Before filing a claim, you agree to first contact us at heirloom.connect@gmail.com and try to resolve the dispute informally.
We may update these Terms from time to time. If we make material changes, we may provide notice through the Services, by email, or by updating the effective date. Your continued use of the Services after updated Terms become effective means you accept the updated Terms. If you do not agree to the updated Terms, you must stop using the Services.
Some features may be subject to additional terms, policies, guidelines, or notices. These may include terms for paid services, integrations, APIs, beta features, mobile applications, workspace administration, or other specific features. If additional terms apply, they become part of your agreement with Heirloom when you use the applicable feature.
These Terms, together with any applicable policies and additional terms, are the entire agreement between you and Heirloom regarding the Services. If any part of these Terms is found unenforceable, the remaining parts will remain in effect. Heirloom's failure to enforce a provision does not waive its right to do so later. You may not assign these Terms without our written consent. Heirloom may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law. There are no third-party beneficiaries to these Terms unless expressly stated.
If you have questions about these Terms, contact us at: Heirloom heirloom.connect@gmail.com